South East Asia Uncovered

26 Aug 2024

South East Asia Uncovered

TLSXC

Validity: 01 Jan 2025 to 31 Dec 2025

Travel from Bangkok to Ho Chi Minh City, experiencing the delights of northern Thailand, the laidback river lifestyle of Laos and the cultural richness of Vietnam. From the bright lights of Bangkok to the age-old charms of Luang Prabang and the buzz of Hanoi, go on a voyage of discovery and relaxation. Travel down the mighty Mekong and become acquainted with the tranquillity of remote villages and friendly locals along the way. Sip coffee by the lake in Hanoi, stroll the pristine shoreline around Ha Long Bay, take in the charming old-world ambiance of Hue and marvel at the hectic pace of life in Ho Chi Minh City. This is an adventure full of beauty and contrast that will introduce you to the delicious cuisine, friendly people, beautiful landscape and cosmopolitan cities of these fascinating countries.

Original

Explorer

Boat,Motorbike,Overnight sleeper train,Plane,Private Mini bus,Taxi,Longtail boat,Sampan,Tuk Tuk

2

ASAI Bangkok Chinatown

531 Charoen Krung Rd, Khwaeng Pom Prap, Pom Prap Sattru Phai

Bangkok

10100

THAILAND

Phone: +66 22208999

If you want to book an arrival transfer with us, please provide your flight details to us no later than 14 days before departure. For your confirmed arrival transfer, you’ll be met after exiting the Customs Hall. A transfer representative holding a sign with your name on will meet you at between Exit Door 3-4. If you cannot find your transfer representative, please go to the Information Counter at Exit Door 3. Ask them to call our transfer provider, Ms. Janet, on +66 64 649 0485. Please note that neither the driver nor any representative should ask you for additional payment. For arrivals at Don Muang International Arrival, when you are at the arrival hall, our representative will be in front of you at Gate 5. Please find the Intrepid Logo and check your name on the signboard held by the representative on your lefthand side. If you have trouble locating our representative, please call our transfer provider Ms. Janet, at +66 64 649 0485. In case of flight cancellations, changes, if you experience severe delays at immigration, baggage collection or customs, or if you are not able to find the driver, please contact our local office on the number in the ‘Problems and emergency contact information’ section. Metered taxis are available outside the airport entrance on the 1st floor. Exit the Customs Hall, go down to the 1st floor and leave the airport at Gate 3, 4, 7 or 8. You will find a table with a “metred taxis” sign. The taxi fare will be the metred fare plus a surcharge of THB50-THB75 (depending on the driver’s use of toll roads). The total fare will be approx. THB400. Pre-paid taxis are also available, where you will be given a docket to pay the driver a set price of THB700. Please avoid taxi touts who tell you that they have a metered taxi parked outside the airport.

Queen Ann Hotel

86-88 Bui Thi Xuan Ben Thanh

District 1

Ho Chi Minh City

VIETNAM

Phone: +84 839254444

Fax: +84 839259007

Located in Ho Chi Minh City Centre and District 1, Queen Ann Hotel is a 10-minute walk from Ben Thanh Market. Tan Son Nhat International Airport is a 20-minute drive away. Queen Ann Hotel features rooms with flat-screen TV and free Wi-Fi. http://www.queenannhotelvn.com/en/

A metered taxi from the hotel to the airport will cost approx. US$10 (VND200,000) and take approx 45 minutes (depending on traffic). A departure transfer from our hotel to the airport is available if arranged at the time of booking. Please advise your flight arrival details at least 14 days prior to your trip start date. If you plan to stay longer, this departure transfer can only be offered in conjunction with post-tour accommodation booked through Intrepid. If you have booked a post trip airport transfer, please ask your leader to confirm with our local operator the time of departure and meeting place. If you have any problems please call our hotline at +84 903 117 770. Check-out time from the hotel is 12 noon. If you are departing later, you can arrange luggage storage at the hotel.

1. A single supplement is available if you’d prefer not to share a room on this trip. The single supplement exclude Day 2,15 (Sleeper Train), Day 5,6 (Guesthouse) and Day 14 (Overnight boat)( where you will be in shared accommodation and is subject to availability. Please speak to your booking agent for further information.Rooms booked only for day use are also excluded. Please note that some room configurations have two single beds, although a double bed will always be requested. 2. Please provide your full name exactly as per passport at the time of booking (including any middle names listed on your passport) for train and flight tickets. Fees may apply for amendments to details within 45 days of departure, and in some cases you will be required to cover the cost of issuing new tickets. 3. This trip includes a domestic flight. Checked luggage allowance is a maximum of 20 kilograms, plus up to 7 kilograms carry on luggage. Any excess luggage charges will need to be paid directly to the airline at check-in. 4. As this is a combination trip made up of some of our most popular itineraries the composition of your group as well as your leader may change.

All group trips are accompanied by one of our group leader or local representative. The aim of the group leader or local representative is to take the hassle out of your travels and to help you have the best trip possible. Intrepid endeavours to provide the services of an experienced group leader or local representative however, due to the seasonality of travel, rare situations may arise where your group leader or local representative is new to a particular region or training other group leader or local representative. Your group leader or local representative will provide information on the places you are travelling through, offer suggestions for things to do and see, recommend great local eating venues and introduce you to our local friends. While not being guides in the traditional sense, you can expect them to have a broad general knowledge of the places visited on the trip, including historical, cultural, religious, and social aspects. At Intrepid we aim to support local guides who have specialised knowledge of the regions we visit. If you are interested in delving deeper into the local culture at a specific site or location then your group leader or local representative can recommend a local guide service in most of the main destinations of your trip.

Most national governments provide regularly updated foreign travel advice on safety issues involved with international travel. We recommend that you check your government's advice for their latest travel information before departure and ensure that your travel insurance covers you for all destinations and activities on your trip. Please refer to our website's safety page for links to major travel advisories and updates on safety issues affecting our trips here: https://www.intrepidtravel.com/travel-alerts We strongly recommend the use of a neck wallet or money belt while travelling, for the safe-keeping of your passport, flight tickets, cash and other valuable items. Leave your jewellery at home - you won't need it while travelling. Many of our hotels have safety deposit boxes, which is the most secure way of storing your valuables. A lock is recommended for securing your luggage. Your group leader or local representative will accompany you on all included activities, however, during your trip you'll have some free time to pursue your own interests or relax and take it easy. While your group leader or local representative will assist you with the available options in a given location, please note that any optional activities you undertake are not part of your Intrepid itinerary, and Intrepid makes no representations about the safety of the activity or the standard of the operators running them. Please use your own good judgement when selecting an activity in your free time. Please also note that your group leader or local representative has the authority to amend or cancel any part of the trip itinerary if it's deemed necessary due to safety concerns. Intrepid's operational safety policies can be viewed on our website at the link below. We recommend that you take a moment to read through this information before travelling, and would appreciate any feedback on how safety is being managed on our trips.

https://www.intrepidtravel.com/safety-guidelines

FIRE PRECAUTIONS: Please be aware that local laws governing tourism facilities in this region differ from those in your home country and not all the accommodation which we use has a fire exit, fire extinguishers or smoke alarms. SEAT BELTS: Please be aware that local laws governing transportation safety may differ from those in your home country and not all the transport which we use is able to provide seat belts. PETTY THEFT AND PERSONAL SAFETY: While travelling there is always the risk of pick-pocketing and petty theft, particularly in the more touristy cities. We recommend that you exercise caution when walking alone at night and encourage you to walk together and only on main, well-lit thoroughfares. Be particularly vigilant on public transport. Simple measures like carrying your day pack on your front, not hanging your bag over the back of your chair or on the floor and wearing a money belt will reduce any chance that your valuables should go missing. MOTORBIKE BAG SNATCHING: Be particularly aware of motorbike bag snatching, especially in the bigger cities.

BICYCLE HELMETS Bicycle helmets are not provided on the optional cycling activity in Vang Vieng. If you wish to wear a bike helmet we recommend you bring one from home.

PASSPORT You’ll need a valid passport to travel internationally and most countries require your passport to have a minimum of 6 months validity, so remember to check the expiry date. We need your passport information to get everything ready for your trip so it’s important that the information on your booking matches your passport exactly. Please take care to provide the correct details. We recommend carrying a copy of the photo page of your passport while travelling and leaving a copy at home with family or friends. VISAS & ENTRY REQUIREMENTS Many countries require a visa and obtaining the correct visa for your trip and any countries you may transit through is your responsibility. We recommend you check your visa requirements as soon as you have booked your trip. This will ensure you have time to prepare your documents and for your visa application to be processed. You can check the entry requirements for your nationality on your government's foreign travel advisories, consular websites or on our page here:  www.intrepidtravel.com/visa-entry-requirements DUAL PASSPORT HOLDERS For travel between countries in South East Asia you will need to travel on the same passport for all border crossings. Immigration authorities will need to see entry and exit from the previous country before allowing you to enter their country. E-VISAS AND OVERLAND BORDER CROSSINGS Holders of a Cambodian or Vietnamese E-Visa may be required to pay an extra service fee when crossing overland between the two countries. This fee is charged by local bus companies as a service fee and will be between USD1-3, subject to change. Please ensure that you have adequate USD in cash for this fee. Your visa application form may require you to state the dates on which you enter and exit that country. We suggest you list your date of entry a few days before, and date of exit a few days after, your intended dates in case you encounter any delays or problems en route. The following are the international/administrative border crossings for this trip: On Day 6 we cross the Lao-Thai Friendship Bridge IV border from Thailand to Laos via minivan: The Thai border is Chiangkhong. The Laos border is at Houy Xai. On Day 13 we fly from Laos to Vietnam: We depart from Vientiane, Laos. We arrive in Hanoi, Vietnam. LAOS Visa on Arrival Evisa is recommended for Laos but If you plan to get an visa on arrival at the border, please ensure that you have at least 1 passport photo and up to USD45 cash for your application. Please provide your sales agent with accurate passport details prior to the departure of your trip as these details will be passed on to your leader to help speed up the process. Those without a photo, or who are arriving on a weekend, holiday or after hours, will have to pay an additional one or two dollars. All visa fees are payable in cash only. HOTEL ADDRESS FOR LAOS VISA APPLICATION If you require a hotel address for your visa application please use: BKC Villa 2 Ban Pakbeng 1 Oudomxay Laos Ph: +856 20 55 118 080 LOCAL CONTACT INFORMATION FOR LAOS VISA APPLICATION If you require a local contact for your visa application please use: Mr. Vimansawanh Nouanesengsy Address: Ban Sokkham 20 Sokkham Rd Saysettha district Vientaine Lao PDR Ph: +856 20 555 03065 ADDRESS FOR VIETNAM VISA APPLICATIONS If you require an address for your visa application please use: Intrepid Vietnam Ground Floor, Ladeco Building 266 Doi Can St Ba Dinh District, Hanoi Vietnam Ph +84 4 3715 0996 To help calculate the exact dates of these crossings we have found the following website to be very useful - http://www.timeanddate.com

The two day boat journey down the iconic Mekong River passes incredible rural scenery and is one of the must-dos to truly experience South East Asia.

Sample local food wherever you go, from a seafood dinner on Ha Long Bay, street snacks at markets, a meal at a buddhist nunnery, coconut candy and tropical fruits in the Mekong Delta, and a final dinner at KOTO restaurant.

Sail through Ha Long Bay's limestone karsts and island caves, visit a centre that turns the bay's discarded trash into treasures and spend the night checking out the stars on an overnight cruise.

Discover the mysterious beauty of the Lao jungle as you walk side by side with recently rescued elephants on stroll through their natural habitat.

Rise with the sun and watch saffron-robed monks shuffle between houses, where the faithful wait with offerings as part of an alms giving ritual.

You'll cover a lot of distance on this trip, including overnight trains from Bangkok to Chiang Mai and Hanoi to Hue (about 12 hours). Compartments are on a mixed gender basis and you may be sharing with locals or travellers from other groups. For more about what this experience is like, see our blog posts here: https://www.intrepidtravel.com/adventures/what-to-expect-on-an-overnight-train-in-vietnam/ The sightseeing tour by motorbike in Hue is great fun with bikes driven safely by professionals (and helmets provided), but alternative transport can be arranged for those who would prefer not to travel by motorbike. Depending on where you come from, the weather on this trip might be hotter and more humid than what you are used to. Smoke Haze can be common for Northern Thailand into Laos between March and April due to burning off season of crops. You may wish to take a quality mask with you if you are particularly sensitive to smoke. Laos is less developed than many other Southeast Asian countries. The roads can be bumpy, delays are common, and accommodation can be basic but always clean and comfortable. A little bit of patience will go a long way towards your enjoyment of this beautiful country! Due to dam construction upstream, water levels aren't as reliable as in previous years. When the Mekong River is at its lowest from February to April, part of the journey may occasionally need to be made by land.

GENERAL HEALTH All travellers need to be in good physical health in order to participate fully on this trip. For the safety and wellbeing of yourself and others, if you are unwell prior to travelling, please stay at home and contact us to make alternative arrangements. When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to manage and enjoy our style of travel. Please note that if in the assessment of our group leader or local representative a traveller is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, we reserve the right to exclude them from all or part of a trip without refund. You should consult your doctor for up-to-date medical travel information or for any necessary vaccinations before departure. We recommend that you carry a first aid kit as well as any personal medical requirements in their original packaging as they may not easily be obtained while travelling. If you are carrying medication, ensure you check your government's foreign travel advice for any local restrictions or requirements.  MOSQUITO-BORNE ILLNESSES: Mosquito-borne diseases such as dengue fever and Japanese encephalitis are widespread in South East Asia. Malaria is also prevalent in some regions, particularly along the borders in mountainous regions. Take preventative measures such as wearing long clothing, using repellent and being indoors particularly around dusk and dawn. Seek medical advice prior to travel for medication or vaccination advice. ZIKA VIRUS: There have been reports of transmission of the mosquito-borne Zika virus in this region and we advise all travellers to protect themselves from mosquito bites. Given possible transmission of the disease to unborn babies, and taking a very cautious approach, we recommend all women who are pregnant or trying to get pregnant to consult with their doctors before booking their trip. AIR POLLUTION AND SMOKE HAZE: Bangkok and other Thai cities experience high levels of air pollution, which may aggravate bronchial, sinus or asthma conditions. These can be particularly high between the months of December and February. Smoke haze, which usually occurs across parts of north and north-east Thailand during March to April, can also aggravate these conditions. You may wish to take a quality mask with you if you are particularly sensitive to smoke. Regular air quality reports are available from the following website http://aqicn.org/city/bangkok/

While travelling with us you'll experience the vast array of wonderful food available in the world. Your group leader or local representative will be able to suggest restaurants to try during your trip. To give you the maximum flexibility in deciding where, what and with whom to eat, generally not all meals are included in the trip price. This also gives you more budgeting flexibility. As a rule our groups tend to eat together to enable you to taste a larger variety of dishes and enjoy each other's company. If you have dietary requirements and/or food allergies, please let your booking agent know prior to departure. INCLUDED BREAKFASTS: At hotels you’ll often have a buffet with choices of Vietnamese and Western food. At homestays you will have more basic breakfasts of local foods, eggs, bread, jam, tea and coffee. Take away breakfasts for early starts may be very simple such as a piece of fruit and a bread roll. DIETARY REQUIREMENTS: Check out this guide to eating in Vietnam for vegan, vegetarian, gluten & peanut free travellers: https://www.intrepidtravel.com/adventures/vegan-vegetarian-gluten-free-vietnam/ FOOD ALLERGIES: Travelling in South East Asia with a food allergy? We have some advice for you here: https://www.intrepidtravel.com/adventures/travelling-food-allergies-south-east-asia/

SPENDING MONEY When it comes to spending money on the trip, every traveller is a little different. You know your spending habits better than we do, so please budget an appropriate amount for things like optional meals, drinks, shopping, optional activities, and laundry. Make sure you have read the itinerary and inclusions thoroughly so you know what is included in the trip price and what you may need to pay for while travelling. We recommend USD460.00 for meals not included. The official currency of Thailand is the baht (THB). The most convenient and cheapest way to obtain local currency is via ATMs which are available in most towns and cities. Foreign currency notes that are old, torn or faded can be very difficult to exchange. Clean bills in small denominations are most useful. The use of credit cards is restricted, mainly to major hotels and more upmarket shops and shopping centres. LAOS: The official currency of Laos is the Kip (LAK), however, USD are also widely used throughout Laos. Foreign currency notes that are old, torn or faded can be very difficult to exchange, clean bills in small denominations are most useful. Visa cash advances are available in major banks, and ATMs are present in most towns. The use of credit cards is restricted mainly to major hotels, more upmarket shops and shopping centres. VIETNAM: You can use your credit/debit card in ATMs, which are common throughout Vietnam. These machines dispense cash in VND (Vietnamese dong). Credit/debit cards aren’t accepted for small payments in Vietnam so please ensure you have VND cash to cover daily expenses. Clean banknotes in small denominations are most useful. There is no need to bring lots of cash with you unless you prefer not to use ATMs. You can obtain VND cash prior to arriving in Vietnam, through normal outlets such as banks and currency exchange offices.  TIPPING Tipping can be an appropriate way to recognise great service when travelling. While it may not be customary in your home country, it is an entrenched feature of the tourism industry across many of our destinations and is greatly appreciated by the people who take care of you during your travels. It is always best to avoid tipping with coins, very small denomination notes, or dirty and ripped notes, as this can be regarded as an insult rather than the goodwill gesture it is intended to be. OPTIONAL TIPPING KITTY On Day 1 of your trip, your group leader or local representative may discuss with you the idea of operating a group tipping kitty, whereby everybody contributes an equal amount and your group leader or local representative distributes tips for drivers, local guides, hotel staff and other services included on your trip. This excludes restaurant tips for meals not included in your itinerary. The group leader or local representative will keep a running record of all monies spent which can be checked at any time, and any funds remaining at the end of the tour will be returned to group members. We have found that this is easiest way to avoid the hassles of needing small change and knowing when and what is an appropriate amount to tip. Participation in this kitty is at your own discretion, and you are welcome to manage your own tipping separately if you prefer. Please note the tipping kitty excludes tips for your group leader or local representative. Please note this is a combination trip made up of 2 sections. There will be the option of contributing to a group tipping kitty on both sections of this trip. Day 1 Optional tipping kitty for this section: THB 690 per person Day 13 Optional tipping kitty for this section: USD 28 per person YOUR GROUP LEADER OR LOCAL REPRESENTATIVE  You may consider tipping your group leader or local representative for outstanding service throughout your trip. The amount is entirely a personal preference however as a guideline 4-7 USD or EUR per person (in a currency relevant to your destination), per day can be used. Of course, you are free to tip more or less as you see fit, depending on your perception of service quality and the length and involvement of your group leader or local representative on your trip. CONTINGENCY FUNDS We try to plan for every eventuality, but there are still some things beyond our control. We reserve the right to change an itinerary after departure due to local circumstances or a Force Majeure Event. In such emergency circumstances, the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itineraries including but not limited to visas, vaccinations or non-refundable flights. Make sure you have access to an extra US$500 for emergencies (e.g. severe weather, natural disasters, civil unrest) or other events that result in unavoidable changes to the itinerary (e.g. transport strikes or cancellations, airport closures). Sometimes these things necessitate last-minute changes to enable our trips to continue to run, and as a result, there may be some extra costs involved. The recommended amount is listed in USD for the relatability of universal travellers, however, local currency may be needed once in the country to cover these costs. COMMISSIONS Intrepid understands that the receipt of commissions in exchange for recommending particular shops or services is ingrained in the culture of the tourism industry. For this reason, we have established a centralised fund for contributions from recommended suppliers so these can be collected and distributed back into the business. Actively managing the receipt of commissions helps us maintain the level of quality you expect on one of our trips. Travel is always an adventure so Intrepid cannot explicitly guarantee the quality of a product but we aim to provide the best value trips in the market. Please let us know via the feedback form completed after your trip if we are successfully meeting - or exceeding - this objective.

What you need to bring will vary according to the trip style you have chosen, the countries you are visiting and when you are travelling. Generally speaking, we recommend you pack as lightly as possible and make sure that you are able to carry and lift your own luggage and walk with it for short distances or up or down a flight of stairs. Our travellers usually find the smaller their luggage is, the more they enjoy the trip not having to worry about carrying heavy bags! Aim to keep your main luggage under 15kg. Many travellers carry their luggage in a compact smaller suitcase or backpack with wheels. We recommend your bag has carry straps or handles so it is easy to lift and carry for the times you are unable to wheel it (ie. on rough surfaces or up steps). If you are taking overnight trains, or primarily using public transport then the smaller your luggage the easier it will be to store under or above bunks. Large suitcases may not be able to be taken on board. A lockable bag or small padlock for your bag will be useful especially when travelling on public transportation as well. You'll also need a day pack/bag to carry water, camera, swimming suit, waterproof pouch/bag for phone, hiking shoes and jacket etc. when you’re exploring during the day. Below we have listed the essentials for this trip:

https://www.intrepidtravel.com/packing-list

WATER BOTTLE Please bring your own water bottle to refill along the way. Although it can be difficult to avoid bottled water when travelling, please use the water dispensers which are provided on some of our vehicles and at some of our accommodation. Your group leader or local representative will advise whether tap water is safe to drink in your destination, and if it is, you can simply refill it with tap water. When unable to avoid bottled water, it is better to buy the largest available and distribute it into your smaller bottle for the day. If you are walking or trekking as part of your trip you will need to carry at least 2L of water with you.

INTERNAL FLIGHT LUGGAGE ALLOWANCE: Checked luggage allowance is a maximum 20kg, with up to 7kg carry on luggage. Any excess luggage charges can be paid directly to the airline at check-in.

LOCAL DRESS: When packing be aware that dress standards are conservative throughout Asia, especially outside major cities. To respect this and for your own comfort, we strongly recommend modest clothing. This means clothing that covers your shoulders and knees. Loose, lightweight, long clothing is both respectful and cool in the predominantly hot Asian climate. In many rural areas in Asia women will need to wear modest clothing even to swim. Singlets, tank tops and topless sun bathing are all unacceptable. When visiting religious sites men often need to wear long trousers and women a long skirt or sarong.

SONGKRAN FESTIVAL The Songkran Festival is celebrated to mark the New Year. The festival runs from the 13th to the 16th of April. Traditionally houses and villages are properly cleaned in preparation for the New Year, flowers are gathered to decorate Buddha images, young people pour water over the elders for good luck. Songkran Festival is often referred to as the “water festival” as it is now common to throw water over each other during the festival period. Our advice is to be prepared to get wet! Your group leader or local representative will discuss the festival activities upon day one at the group meeting. LAOS FLOODING & LANDSLIDES: The rainy season in Laos normally runs from May to October, coinciding with the typhoon season in South East Asia. Mountain areas are particularly vulnerable to landslides in the rainy season and flooding may occur along the Mekong river basins and elsewhere. Occasionally roads between Luang Prabang, Vang Vieng and Vientiane may be closed suddenly due to road conditions. Should this occur, your itinerary may be rerouted to fly between destinations and you will need to use your contingency funds to cover the cost of this change. TET 8 - 14 February 2024, 28 January - 3 February 2025 Tet is Vietnam’s New Year festival which takes place in late January/early February based on the lunar calendar and is the most important celebration of the year. While this can be a fascinating time to be in Vietnam, you do need to be prepared for some businesses to be closed, tourist sites to be very busy and for transport to be packed as many Vietnamese are travelling around the country. Although we do our best to run trips during Tet as per the scheduled itinerary, it is likely that there will be some changes to transport, accommodation or order of destinations visited. Due to the high demand on tickets at this time, flights and overnight trains may on occasion need to be replaced with day buses. We will aim to communicate any known changes prior to your departure. WET SEASON: Flooding is common across Vietnam during rainy season (June-December) and could also lead to landslides. Typhoons are also common during this period. During these months there may be disruptions to transport and some activities or destinations may need to be changed as a result at short notice.

Intrepid won't tolerate any kind of violence, harassment (whether physical, verbal or sexual), or disrespect toward fellow travellers, our teams or local communities. To ensure the wellbeing of everyone on the trip, decisions made by your group leader are final. Romantic relationships between travellers and group leader or local representative are not permitted while on trip. Any behaviour that prevents your leader from continuing the itinerary as planned, breaks local laws or opposes any of these guidelines may result in Intrepid denying your booking or removing you from the trip. If something concerns you during your travels, please speak to your group leader immediately. Alternatively, you can contact us on the emergency contact number detailed in the Problems and Emergency Contact Information section of this Essential Trip Information.

Can’t stop thinking about your adventure? Tell us all about it! We read each piece of feedback carefully and use it to make improvements for travellers like you. Share your experience with us at: http://www.intrepidtravel.com/feedback/

While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip. We recognise that there may be times when your group leader or local representative may not be able to resolve a situation to your satisfaction - if this is the case, please ask the group leader or local representative to speak to their direct manager. You may also choose to provide details in your online feedback, which we ask you to complete within 30 days of the end of your trip. Please do be aware that it is very difficult for us to provide any practical help after the trip is completed, so informing us while still travelling will give us the opportunity to resolve the issue in real-time. For general contact details please use the following page: https://www.intrepidtravel.com/contact-us In case of a genuine crisis or emergency, you can reach our local office on the numbers below: Available for phone call or WhatsApp call on +66 89 810 3722 Intrepid local operator : Available for phone call on: +84 90 311 7770

Our Responsible Travel Policy outlines our commitment to preserving the environment, supporting local communities, protecting the vulnerable, and giving back to the places we travel. All our trip group leaders or local representatives, suppliers, and staff are trained on these principles and are core to us delivering sustainable, experience-rich travel. Explore the different parts of our Responsible Travel Policy by visiting: https://www.intrepidtravel.com/responsible-travel ELEPHANT PERFORMANCES & ELEPHANT RIDING: While we respect each individual’s decisions while travelling, Intrepid does not include elephant rides or unnatural performance activities on any itinerary, and we recommend you bypass these activities should they be offered to you during your stay. Professional wildlife conservation and animal welfare organisations, including World Animal Protection, advise that contrary to common belief, captive elephants remain wild animals and despite good intentions, unfortunately, many venues are unable to provide the appropriate living conditions elephants require and this ultimately impacts their well-being. While there is some merit in the argument that the money you pay for the activity goes towards keeping the elephants and their mahouts employed, we know that it also fuels demand for elephants to be captured in the wild or captive-bred. We thank you for your support in improving the welfare of these majestic creatures. Further information is available on the below link: http://www.intrepidtravel.com/elephants-welfare

We created our not-for-profit, the Intrepid Foundation because you – our travellers – told us you wanted to make an even greater impact in the communities you visit. The Foundation works by teaming up with partners around the world so that together we can deliver greater positive impact at scale. Partners are identified by our local staff who live and work in our destinations. They harness their powerful community connections to determine the issues that matter most and select local partners who can deliver real solutions. Since 2002, the Intrepid Foundation has raised more than $14million dollars and supported more than 160 communities worldwide. Now, with over 40 partners all over the world, your donations are helping to restore forests in Kenya, empower women in Honduras and promote elephant welfare in Laos, to name just a few. For more information about the Intrepid Foundation, please ask your group leader or local representative or visit our website: http://www.theintrepidfoundation.org/ This trip supports Mandalao Elephant Conservation, the first non-riding elephant sanctuary in Luang Prabang, who actively promote ethical elephant care and create jobs in communities in Laos. Donations help care for rescued elephants at their sanctuary (including food and veterinary costs) while providing employment opportunities within the local community. Intrepid will double your impact by dollar-matching post-trip donations made to The Intrepid Foundation. To find out more or make a donation, visit: www.theintrepidfoundation.org/t/mandalao-elephant-conservation

OCCASIONAL ALTERNATIVE ACCOMMODATION The style of accommodation indicated in the day-to-day itinerary is a guideline. On rare occasions, alternative arrangements may need to be made due to the lack of availability of rooms in our usual accommodation. A similar standard of accommodation will be used in these instances. TWIN SHARE Accommodation on this trip is on a twin basis. CHECK-IN TIME Throughout the trip we request that our hotels prepare rooms in time for our arrival, especially if we're arriving prior to normal check-in time. However this isn't always possible which means we won't be able to check-in immediately on arrival at some hotels. Instead, we can store our luggage and explore our new destination. PRE/POST TRIP ACCOMMODATION If you've purchased pre-trip or post-trip accommodation (if available), you may be required to change rooms from your trip accommodation for these extra nights. HOTELS: Most of the accommodation on this trip is in hotels (mostly 2 to 3-star). Facilities are often basic, with some properties not having a continuous supply of hot water on occasion. All rooms are either fan cooled or with air conditioning and twin share with private facilities unless stated otherwise in the daily itinerary. Double beds are not widely available in South East Asia. WINDOWLESS ROOMS: Some hotels in South East Asia have windowless rooms, or windows that don't necessarily have a view. This is often due to high population density in large cities, however local building standards also do not require rooms to have windows. We do request rooms with windows, however they aren't always available. DAY ROOMS & EARLY CHECK IN: Please note in some destinations we will provide use of day rooms. These rooms are provided for shared group use before or after overnight train journeys. We have some days where we arrive at our destination before check in time and a day room is not included. If you have booked a Single Supplement for your trip, it will not apply to these day rooms. Your leader may be able to assist you in booking a room for your sole use (depending on availability) until our regular trip rooms become available for an additional charge. Please talk to your leader at the Welcome Meeting if this is a service you would like to request.

OVERNIGHT TRAINS Overnight sleeper trains in Thailand are air-conditioned and have sleeping berths down both sides of the carriage. The carriage is multishare, with are curtains that close over the beds. A sleeping sheet and a pillow are provided, and our luggage travels in the carriage with us. There is a western and Asian-style toilet located at the end of the carriage, but no showers. Carriage lights staying on during the night, so an eye mask is a good thing to bring with you, as is warm clothes as the air conditioning can be cold. For more on overnight trains in Thailand and around the world: https://www.intrepidtravel.com/adventures/overnight-train-travel-around-the-world/ VIETNAM FLIGHTS: Please provide your exact name (including middle name) as per passport 45 days prior to your trip's departure date for flight tickets to be issued. Internal flights will be on the following safety audited airlines: Pacific Airlines, Vietjet or Vietnam Airlines. UNACCOMPANIED FLIGHTS: During peak travel times your group may be required to travel on different flights at different times of the day, and you may be unaccompanied on the internal flight. In this case you will be assisted by additional tour escorts on departure and arrival. OVERNIGHT SLEEPER TRAINS IN VIETNAM: Compartments will be 4 berth to 6 berth depending on seasonal variations and the group configuration. We aim to secure 4 berth compartments where possible. A sheet, pillow and blanket are provided, although some travellers prefer to bring their own sleeping sheet. Passengers of different genders may be required to share a compartment and there will be occasions where you'll be sharing with local travellers or travellers who are not part of your group. On occasion the group may be split between several carriages, however your leader will coordinate and give further information on the trip.

Travel insurance is compulsory on all our trips for those travelling internationally. We require that at a minimum you are covered for medical expenses including emergency repatriation. If you are travelling within your home country or region please confirm before travel that you are entitled to access the public medical system easily should an accident occur. We strongly recommend all travellers have a policy that also covers personal liability, cancellation, curtailment and loss of luggage or personal effects. For international trips, you will not be permitted to join the group until evidence of travel insurance and the insurance company's 24-hour emergency contact number has been sighted by your group leader or local representative. If you have credit card insurance your group leader or local representative will require details of the participating insurer/underwriter, the level of coverage, policy number, and emergency contact number rather than the bank's name and your credit card details. Please contact your bank for these details prior to arriving in-country. For travellers who reside within the European Union, Switzerland or USA the requirement to purchase travel insurance cannot be compulsory. However the purchase of travel insurance is still highly recommended, and travellers from these regions who decline travel insurance when travelling outside of their home region must sign a Travel Insurance Waiver Form at the Group Meeting, recognizing personal responsibility for emergency medical and repatriation costs should they arise. For assistance with travel insurance or other services, please visit the link below: https://www.intrepidtravel.com/booking-resources/our-services MOTORBIKE INCLUDED ACTIVITY: Please note that for this particular trip, your travel insurance must also cover riding pillion on a motorbike. The motorbikes used are 125cc or less.

As you travel on a group trip you will be exposed to all the pleasures and maybe some of the frustrations of travelling in a group. Your fellow travellers will probably come from all corners of the world and likely a range of age groups too. We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travellers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We have found time and time again that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part. Due to privacy reasons, we are unable to provide you with contact details and any personal information about your fellow travellers booked on your trip prior to departure. SOLO TRAVELLERS The beauty of our style of travel is that it caters to travellers who are travelling solo and who want to meet and share experiences with like-minded people. On our trips rooming is organised on a twin-share basis. We pair up solo travellers with another traveller of the same gender as per the gender marker on each of their passports. As a responsible tour operator, we strive to create a safe and inclusive environment for everyone. In the case that your gender identity differs from what is indicated on your passport, please contact us so that we can discuss rooming options with you. We also have an optional single supplement available on most trips for travellers who prefer to have their own room. Please note that this only applies to accommodation during the tour. Pre-trip and post-trip accommodation booked through us will be on a single room basis. On a small selection of itineraries some accommodations are booked on an open gender, multi-share basis (for example on a felucca in Egypt or an overnight train in Vietnam). In those instances it will clearly be stated in our Essential Trip Information prior to booking and travelling.

ITINERARY CHANGES Our itineraries are updated regularly throughout the year based on customer feedback and to reflect the current situation in each destination. The information included in this Essential Trip Information may therefore differ from when you first booked your trip. It's important that you review this information prior to travel so that you have the latest updates. Due to weather, local conditions, transport schedules, public holidays, political unrest or other factors, further changes may be necessary to your itinerary once in-country. Your group leader or local representative will keep you up to date with any such changes once your trip is underway. OPTIONAL ACTIVITIES A selection of optional activities that have been popular with past travellers are listed in the day-to-day itinerary. This isn't an exhaustive list and should be used as a guide only for some of what might be available. Prices are approximate, are for entrance fees only, and don’t include transport to and from the sites or local guides unless indicated. All activities are subject to availability, and maybe on a join-in basis. It may not be possible to do all the activities listed in the time available at each destination, so some pre-planning for what you are most interested in is advised. When it's recommended that travellers pre-book these activities, look for a note in the Special Information section of the day-to-day itinerary. For most, they can either be organised independently on the day, or let your group leader or local representative know you are interested at the Welcome Meeting and they can assist. Where activities are considered medium or high risk, we work with operators whose safety and credentials we have sighted and assessed. Although it is possible that you may find the same activity cheaper with another operator on the ground, we cannot vouch for the safety or quality of that operator. Medium and high-risk activities not listed above have not been assessed by us and as such our staff and group leader or local representative are unable to assist you with organising these activities. Activities that contravene our Responsible Travel policies are also not listed. Please remember that the decision to partake in any activity not listed is at your own discretion and risk.

Guesthouse (2 nights),Hotel (16 nights),Overnight boat (1 night),Overnight sleeper train (2 nights)